Mail: info@astrohubmart.com   Call: 94635-40584

Frequently Asked Questions: Shipping within India

What does the Days to Dispatch mean? (How soon will my order be shipped?)

The Days of Dispatch is the number of days we take to ready your package and hand over to the courier company. The days for dispatch is clearly mentioned on each product page. This will typically vary based on what product you purchased, whether you want it to be studded in a jewellery piece, or you want an additional lab certificate along with it. For example, a loose gemstone typically gets shipped in 1-2 days. However, a gemstone requested to be studded in a ring, will typically take 4-5 days. Similarly, a gemstone requested an additional lab certificate will take even longer.

How long does it take to deliver my order?

Our courier partners typically deliver orders to Metro cities in India within Next Day to 3 Days. For non-metros, our courier partners typically take 2 days – 7 days to deliver the product from the date of dispatch. The date of dispatch is dependant on the product that you purchase (loose gemstone, or mounted in jewellery) and this date is stated on the product page. If you have any questions or doubts, please initiate a Live Chat with us, or Call us on +91-94635-40584

Is my shipment safe?

All our shipments are packaged with great care in durable, tamper-evident packaging (similar to the packaging of e-commerce leaders in India like Flipkart). Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

Can I track my shipment?

Yes, you can track your shipment online. All our shipments within India are sent by reputed couriers like FedEx, Aramex, etc. As soon as the product is dispatched from our office, you shall receive an email with the Tracking ID and instructions to guide you.

Are there any hidden costs (sales tax etc.)?

No, there are no hidden costs. The amount mentioned at the time of placing the order and on your order receipt is what the product costs you. Any applicable octroi, etc. is paid by the company.

What Shipping Options can I choose from?

As mentioned earlier, for orders above INR 2,00,000, we offer Free Express Shipping Worldwide.
For orders below that value, you have an option to select from Postal Shipping (10-15 days) and Express Shipping (2-10 days). Both these options are highly subsidized by us. For example, Express Shipping to Canada costs only INR 4200 (approx CA$ 82). While Express Shipping to Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland and some other European Countries for only INR 4200 (approx EUR 50).

Please note that certain courier companies have restrictions on carrying certain types of natural gemstones and jewellery outside India. For example: Aramex may not carry gold jewellery, FedEx may refuse a certain type of natural gemstone, etc. For such gemstones, the orders are dispatched from the next best courier, or through the alternate express shipper EMS SpeedPost which does not have such restrictions (takes upto 5-15 days to deliver). This usually affects a small number of orders and courier policies may vary with time. Please feel free to contact our customer support team before placing your order to know the situation at that time.

Note: Postal shipments in some cases may not be trackable online. All Express Shipments are trackable online.

Is my shipment safe?

All our international shipments are packaged with double care! We understand that the journey is long and far, and ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like FedEx that take good care of your package. Our shipments are sent in durable, tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

Can I track my shipment?

All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that all our express shipments are sent through reputed logistics carriers like FedEx and Aramex.

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